Wired World Hosting: Service License Agreement

30 Day Money Back Guarantee
At any time during your first 30 days of service if for any reason you are unsatisfied we will refund 100% of your hosting fees.

99.998% Network Infrastructure Guarantee
Wired World Hosting guarantees high availability for its data center LAN. Wired World Hosting network is structured, sophisticated, and redundant with no single points of failure. This delivers a significant performance and redundancy improvement over public or private peering Internet connectivity strategies. Wired World Hosting proven record and current standing monthly average of an aggregate monthly 99.998% network up-time sets a new standard for reliability. It translates to less than 35 seconds of downtime per month.

99.998% Facility Infrastructure Guarantee
Wired World Hosting also guarantees facility functionality including power, physical security, environment, and fire protection.

99.6% Web Server Guarantee
Our local and distributed load balancing and mirroring solutions protect customer Web servers from network, hardware, operating system, and Web server application service failures ensuring optimum Web server performance and availability. A guarantee of 99.5% availability means that there will be no more than 3 consecutive hours of unscheduled outage per month. Customers will be offered one free month's worth of service for any guarantee not met in full.

Support Response Guarantee
We're staffed 24 hours a day, 365 days of the year. When you need assistance our staff is always ready to deliver meaningful and helpful responses as quickly as possible. Any support request that is submitted through our specified support channels is guaranteed to receive a response within 24 hours. Please note that this does not mean that our average response takes 24 hours. During business hours, our average ticket response time is under 20 minutes, and at night, only a few hours.**

Web Site Availability Service Level Agreement

COVERAGE
This Web Site Availability Service Level Agreement applies to the CLIENT if the CLIENT has ordered *any* hosting plans ("Service") and the CLIENT is in good financial standing with Wired World Hosting.

SERVICE LEVEL
Wired World Hosting guarantees to have network connectivity available 99.998% of the time and HTTP access by third parties 99.5% in any particular month ("Web Site Availability").

CREDITS
In the event that there is no Web Site Availability, Wired World Hosting will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:

Web Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

In order for the CLIENT to receive a credit on the CLIENT account, the CLIENT must request such credit within seven (7) business days after the CLIENT experienced no Web Site Availability. The CLIENT must request credit by sending an electronic mail message to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For security, the body of this message must contain the CLIENT account number/domain name, the dates and times of the unavailability of CLIENTS web site, and such other customer identification requested by Wired World Hosting. Credits will usually be applied within sixty (60) days of the credit request. Credit to your account shall be the sole and exclusive remedy in the event that there is no Web Site Availability.

RESTRICTIONS
Credits shall not be provided to the CLIENT in the event that CLIENT has no Web Site Availability resulting from (i) scheduled maintenance, (ii) CLIENT behavior or the performance or failure of CLIENT equipment, facilities or applications, or (iii) circumstances beyond Wired World Hosting's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of CLIENTS Web Site.

LIMITATIONS
Internet problems occur continuously. There might come a time when the CLIENT cannot access the CLIENT website or any other service hosted with Wired World Hosting. This is not necessarily due to Wired World Hosting, equipment and or connectivity. These issues can stem from your ISP experiencing technical difficulties, or routing issues between your ISP and Wired World Hosting, making communication difficult or impossible. Wired World Hosting can not bear the responsibility of such problems. Our monitoring agents determine the up-time of our service, and not any one client's experience. Each clients experience may vary based on their connectivity.

 

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