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Wired World Hosting: Terms of Service

Wired World Hosting reserves the right to add, delete or modify any provision of this policy at any time without notice. You agree to be bound by any change Wired World Hosting may reasonably make to this agreement when such changes are made. If you have purchased services from Wired World Hosting, the term of this agreement shall continue in full force and effect as long as you take advantage of and use the services provide by Wired World Hosting.

You agree that you will be responsible for notifying Wired World Hosting should you require terminating your use of Wired World Hosting’s services. Notification of your intent to terminate must be provided no earlier than 5 days prior to your billing date.

Privacy
Wired World Hosting will not sell, distribute, reveal, or otherwise make available any customer information. We contribute a great amount of time and help to anti-spam organizations and take great pride in IT security. Should we need to contact you directly regarding your specific account or service we will do so via email or phone only.

Sites We Do Not Host
We do not permit the hosting of excessive Movies, MP3, illegal material of a pornographic nature and or Torrent Files. Sites using their accounts for Backup Storage and File Download/Mirror distribution services are also not permitted. Sites breaching this policy may have their files removed without notice. Accounts that repeatedly ignore this warning will be suspended and or terminated.

Illegal Usage
Wired World Hosting servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Illegal material of a pornographic nature, Hacker programs or archives, Warez sites, MP3, and IRC bots. The subscriber to Wired World Hosting service agrees to indemnify and hold harmless Wired World Hosting from any claims resulting from the use of the service that damages the subscriber or any other party

Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.

Server Resource
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource used to an acceptable level. Wired World Hosting shall be the sole arbiter of what is considered to be a high server usage level.

Satisfaction Guaranteed
30 Day Guarantee Statement
Shared and Reseller Accounts
If for any reason you are unhappy with the services you receive from Wired World Hosting during the first 30 days of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are canceling (as we request for any cancellation, no matter the time frame). We are the sole arbiter of the validity of the reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

New Accounts
All new web hosting accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Wired World Hosting this process may sometimes be delayed.

Dedicated Servers
Wired World Hosting, INC is responsible for the server and its hardware. Dedicated servers that are leased to customers are covered under the 30 day money back guarantee. If a Dedicated Server is used as a VPS server, setup by the customer, it will not be covered under the 30 day guarantee. Wired World Hosting only covers VPS servers that are setup by Wired World Hosting, INC and leased to its customers. Any server that has processes that crash or fail due to customer over usage, mismanagement, or are hacked are not Wired World Hosting, INC responsibility.

Domain Names and Domain Transfers
In order for your domain name to point to the Wired World Hosting server your new account is located, you must change your DNS (Domain Name Servers) with your registrar. These DNS are located in your welcome email and they are defined in a pair (primary- ns*.sharedwwh.com and secondary- ns*.sharedwwh.com). Please note: Our DNS are unique to each server if you purchase multiple accounts this does not affirm that each account will use the same DNS.

Please be aware that the above process is not known as a domain transfer. A domain transfer if you are physically transfer your domain to Wired World Hosting.com and away from your original registrar. You must create an account at wiredworldhosting.com and initiate a transfer. A domain transfer fee of $14.00 will occur and will be credited toward one year of registration with Wired World Hosting, added on to your current registration period with the previous registrar.

Wired World Hosting will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Wired World Hosting does not take responsibility for failing to renew domain names. If your domain name was registered via Wired World Hosting, you must check and take appropriate actions to renew a domain before its expiration date. Wired Wold Hosting will not handle renewals unless specifically requested by the client with a ticket submitted to the support dept. If you have any questions about DNS changes or domain names in general, please open a ticket with the Wire World Hosting support department.

Backups
Wired World Hosting performs backups on all servers to ensure critical files are never lost. However Wired World Hosting is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Customers are suggested to create backups of information stored on Wired Wold Hosting servers.

Client Responsibility

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be installed by a third party (such as the usage of Free For All links pages). Use of Wired World Hosting service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he/she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Wired World Hosting to provide this knowledge or support outside of matters specific to Wired World Hosting servers. The customer is responsible for any and all backup their account. Wired World Hosting provides a courtesy back up, but the customer should not rely on this service if their account needs to be restored. A backup should be completed once a month to ensure the customer has a clean backup of the site in which is being hosted on Wired World Hosting servers.

Liabilities
Wired World Hosting, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Wired World Hosting be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material until the website is brought to our attention by contacting our support department.

Payments and Agreement to Pay
As consideration for the software licensed or services purchased by you and provided to you by Wired World Hosting, you agree to pay Wired World Hosting at the time of services order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if your services are suspended, terminated, or transferred prior to the end of the services term. Wired World Hosting expressly reserves the right to modify pricing through email notification and/or notice on its web site. You may make payment by providing either a valid credit card or PayPal account.

Shared hosting services are all billed on an automatic basis. If you signed up for a monthly payment plan, your monthly billing date will be determined based on the day of the month you purchased the services unless that date falls after the 28th of the month in which case your billing date will be the 28th of each month. If you signed up for an annual (or longer payment plan), Wired World Hosting will automatically renew your services when they come up for renewal and will take payment from the payment method you have on file with Wired World Hosting at WiredWorldHosting.com’s then current rates.

If for any reason, Wired World Hosting is unable to charge your payment method for the full amount owed, or if Wired World Hosting is charged a penalty for any fee it previously charged to your payment method (such as a charge back dispute), you agree that Wired World Hosting may peruse all available remedies in order to obtain payment. You agree that among the remedies Wired World Hosting may peruse in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to you of any domain names or services registered or renewed on your behalf.

You agree that you are solely liable for arranging that your services are renewed, and that Wired World Hosting shall not be liable to you or any third party if it is unable to charge your payment method in order to renew your services. You also agree that you are liable for all services that have been rendered on your behalf until a termination of service has been officially received by the account holder for services.

Late Payments
If at any time, your hosting payments become past due, you will receive a notification via email (to the most recently updated email address on file) with instructions on rectifying the situation. Please note that Wired World Hosting holds the right to deny access to and/or de-activate accounts hosted on servers of which have unpaid past due balances.

Accounts are at risk for suspension of service if payment for hosting is not received 10 days after the due date.

If an account holder submits a bank assisted dispute for services rendered, their hosting account will be de-activated within 48 hours if the payment issue has not been recovered. A $75.00 charge back fee will be added to the amount disputed by the customer.

We only accept credit cards, debit cards, or PaypPal for payment of services. Yearly plans renew automatically and are charged to the most recently updated credit card (or PayPal address) on file. In the event that your yearly/monthly charge is denied and Wired World Hosting is unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly installments will incur for the entire duration services are rendered and you remain subscribed to until you submit proper cancellation of the account.

Any debt not paid 90 days after the due date will be forwarded to an outside collections agency for proper collection. At that time, the account holder will incur a $75.00 USD collection fee added to the balance previously due.

Please note that Wired World Hosting holds the right to deny access to and/or de-activate accounts hosted on our servers with past due balances.

PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR BILLING DEPARTMENT BY OPENING A TICKET WITH THE SUPPORT DEPARTMENT.

Cancellations
Shared Accounts - If you wish to cancel your services, you must request cancellation five business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the preceding month and hereby agree to complete payment as invoiced accordingly. 

If you cancel your account and your payments still continue to recur for any reason such as, 1) by fault of Wired World Hosting staff, 2) by fault of the credit card processor, 3) by fault of any other payment collection company, Wired World Hosting is to be held free of liability for any overdraft fees that are issued by your financial institution.

Refunds/Account Termination
If, for any reason, Wired World Hosting fails to deliver said services to you, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces Wired World Hosting to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been canceled your account will be suspended from use. Your account will then be deleted within 30 days. Cancellations of accounts pre-paid for on a monthly basis will not receive a refund for the remainder of the billing period. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated refund based on the monthly rate of the same hosting plan. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.

 

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